A Pile of Sweaters

Terms & Condition 


These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.emmasales.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page


You may only purchase Products from us if:

you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);

you are an authorised user of the credit or debit card used to pay for your order; and,

are resident in a country that we deliver tod


Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy. Unwanted items can be returned in store within 14 days, or returns online notified within 14 days of delivery. Damaged goods upon arrival or purchased in store can be returned within 30 days of purchase date or date of delivery.

From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms conditions and your order for future reference.


Your order will be fulfilled by the same working day before 12pm set out in the Dispatch Confirmation.

If no one is available at your address to take delivery and the Products cannot can be posted through your letterbox or left in a safe place.

Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

You will own the Products once We have received payment in full.

We use Hermes tracked delivery for your goods


At times we may offer wholesale items in bulk at discounted prices. Wholesale stock is non returnable at time of purchase. Damages must be notified within 24 hours of delivery or purchased in store.

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